Terms of Service

Effective date: 21 May 2026
Last updated: 21 May 2026

These Terms of Service (“Terms”) form a binding agreement between you and Mitraa Technologies Pvt. Ltd (“Mitraa”, “we”, “us”), governing your use of the Mitraa mobile application, website at mitraa.shop and its subdomains, and any related services (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Eligibility

• You must be at least 18 years of age.
• You must be legally competent to enter into a binding contract under the Indian Contract Act, 1872.
• You must not be barred from using the Service under any applicable law.
• If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

2. Account

You sign in with a verified phone number. You are responsible for:

• keeping your device and phone number secure;
• everything that happens under your account;
• updating your profile information so it remains accurate.

We may suspend or terminate accounts that violate these Terms, attempt to circumvent our controls, or pose a risk to other users or to the Service.

3. The Service

Mitraa is a social platform that allows users to discover other users (including “hosts”) and connect through voice and video calls and chat. Calls are charged per minute in coins (see Section 5). Hosts may earn coins for their time, redeemable to INR through approved payout methods.

4. User conduct

You agree that you will not:

• impersonate another person or misrepresent your affiliation;
• harass, threaten, stalk, blackmail, or abuse another user;
• share content that is obscene, pornographic, paedophilic, defamatory, or otherwise unlawful under Indian law;
• solicit personal contact information, payments outside the Service, or off-platform meetings in a way that endangers other users;
• use the Service for any commercial activity not authorised by us, including the operation of competing services;
• scrape, reverse engineer, decompile, or attempt to derive source code of the Service;
• upload viruses, malware, or other harmful code;
• attempt to access accounts or data of other users without authorisation;
• use bots or automation to inflate coin balances, ratings, or activity;
• infringe any intellectual property, privacy, or other rights of others.

You also agree to comply with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which prohibits a long list of content categories on the Service.

5. Virtual coins

• Mitraa coins (“Coins”) are a virtual in-app item. They are not money, securities, or a stored-value instrument under the Reserve Bank of India's Prepaid Payment Instruments framework.
• Coins have no cash value, cannot be transferred between accounts (except as part of in-app gifting), and cannot be redeemed by users for cash.
• Coins may expire or be revoked if your account is closed, suspended, or found to be in violation of these Terms.
• Coins purchased through Razorpay are subject to the Refund Policy.
• We may, at our sole discretion, modify the price, denomination, exchange rate, or features associated with Coins at any time.

6. Payments

Payments are processed by Razorpay Software Private Limited. By making a payment, you also agree to Razorpay's terms. All prices are inclusive of applicable taxes unless stated otherwise. We reserve the right to refuse, cancel, or limit any order if we suspect fraud, abuse, or a violation of these Terms.

7. Hosts

Hosts are individual users who provide their time on the Service in exchange for Coins. By applying to become a host, you additionally agree that:

• You are an independent contractor and not an employee, partner, or agent of Mitraa.
• You are solely responsible for income tax, GST (if applicable), and any other statutory obligations on your earnings. We may withhold Tax Deducted at Source (TDS) as required under the Income Tax Act, 1961.
• You will provide accurate KYC information when requested.
• Payouts are calculated in INR based on the prevailing coin-to-INR conversion rate at the time of withdrawal request.
• Payouts are subject to a minimum balance, processing windows, and bank/UPI clearance times. We may reject a payout that fails fraud or compliance checks.
• Recording, streaming, screen-grabbing, or otherwise capturing a call without the other party's consent is strictly prohibited.

8. Reports and moderation

Any user can report another user via the in-app reporting flow. We review reports in good faith and may take action including warning, hiding content, suspending, or terminating an account. We may also remove content or restrict access without prior notice if required by law or in response to a credible safety risk.

9. Intellectual property

The Mitraa name, logo, designs, and all software and content we provide are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial purposes in accordance with these Terms.

You retain ownership of content you submit. By submitting content, you grant us a worldwide, royalty-free, non-exclusive licence to host, display, reproduce, modify (for technical reasons), and distribute it solely as necessary to provide the Service. This licence ends when you delete the content, except where retention is required for legal or safety reasons.

10. Third-party services

The Service relies on third-party providers including Firebase (Google), Agora, Razorpay, and Amazon Web Services. We are not liable for outages, downtime, or limitations caused by these providers.

11. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or secure; that defects will be corrected; or that any specific result will be achieved through the Service. The Service connects you with other users; we do not screen users beyond the verifications we describe and you are responsible for evaluating whom you communicate with.

12. Limitation of liability

To the maximum extent permitted by law, in no event will our aggregate liability under these Terms exceed the greater of (a) the total amounts paid by you to us in the six (6) months preceding the event giving rise to the claim, or (b) INR 5,000.

In no event will we be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profit, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages.

13. Indemnification

You agree to defend, indemnify, and hold harmless Mitraa, Mitraa Technologies Pvt. Ltd, and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

14. Termination

• You may stop using the Service and request account deletion at any time.
• We may suspend or terminate your access if you breach these Terms, attempt to harm the Service or other users, or as required by law.
• Termination does not entitle you to a refund of unused Coins except as required by law.
• Sections that by their nature should survive termination will survive, including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution.

15. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to the dispute resolution clause below, the courts at Gurugram shall have exclusive jurisdiction over any disputes.

16. Dispute resolution

You and we agree to attempt to resolve any dispute amicably by writing to legal@mitraa.shop within 30 days of the dispute arising. If the dispute is not resolved within 60 days, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed jointly. The seat and venue of arbitration shall be Gurugram. The language of arbitration shall be English.

17. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will be revised, and material changes will be notified through the app or by email. Continued use of the Service after the changes take effect constitutes acceptance.

18. Contact

For questions about these Terms, write to legal@mitraa.shop. For grievances under the Information Technology Act, 2000, see Section 16 of our Privacy Policy.

This document is a template adapted for Mitraa. Before going live, please have it reviewed by a qualified Indian lawyer, particularly the sections concerning virtual coins, host payouts, TDS, and arbitration.